Frequently Asked Questions

We offer many examination packages focused on various aspects of health. Each package specifies which methods it includes and which areas it covers.

In our results report, you will find a detailed description of the measured values of individual parameters, reference limits, tailored dietary supplement recommendations, general recommendations for a healthy lifestyle, nutritional advice, and if you have purchased a medical interpretation, this interpretation will also be part of your results report.

Yes, some of our packages offer multiple levels of selection, allowing you to customize the content of the package according to your preferences. Each package includes a series of specifically selected methods depending on its focus.

If you are interested in adding additional methods beyond the given package, it is not a problem to write to us at info@genxlab.cz or call us at +420 731 007 192, and we will arrange and add the required tests for you.

In addition to the examination itself, we also offer the option of medical interpretation of the results and express obtaining results within 24 hours.

No, express obtaining of results within 24 hours is only available at collection sites in Prague.

You can easily select these additional services in the detail of the specific examination under the examination option.

If you want a deeper understanding of your results, you can order an interpretation from our internist. This expert will make a detailed analysis of your results and recommend further steps depending on your health condition.

You can check the opening hours of the given collection site in the second step of the shopping cart by pressing the help button. There is also a list of all collection sites with their details available HERE.

After successful payment, you will receive a collection request, no later than the next working day.

After receiving the request, please print it out and visit your chosen collection site. You can check the opening hours HERE.

You can check the opening hours and further instructions for a specific collection site on our website, where this information is available – HERE.

There is no need to follow any diet, please come on an empty stomach for the most accurate results.

Each of our products has storage conditions indicated on the packaging. Generally, they need to be stored at room temperature and protected from direct sunlight.

All our products are subjected to dissolution profile analysis during development for optimal absorption in your body. Important information is indicated on the packaging of each of our products.

We recommend using all our products within 6 months of opening the protective aluminum foil. However, the minimum expiration date can be found on the packaging.

Our major advantage is the combination of our own clinical biochemistry and hematology laboratory and our development and production of dietary supplements. Thanks to this connection, we can combine scientific approach with individual care, providing you with optimal solutions for your health and designing tailor-made supplements based on your unique test results. More information about the service can be found HERE.

Our packaging and all packaging materials are fully recyclable. The main box is made of paper and its individual parts are glued with ecological glue. Recycle the main box into paper. The bottle is made of polypropylene and must be recycled into plastic. The paper label is made of paper and is recycled into paper.

Dietary supplements, as the name suggests, are meant to supplement the diet and their use does not replace a varied and balanced diet.

The composition of each of our products, including the material used in the production of the capsule, is indicated on each product.

Yes, we develop our own dietary supplements in collaboration with doctors and nutritionists. For example, we spent 2 years working on our first product, GenX Recovery.

Yes. Once the product is developed and tested, it is then manufactured at our facility in Prague.

Our facility meets all hygiene and legislative requirements and follows the HACCP system. This system includes all critical steps of the manufacturing process that determine the health safety of the final product and can identify hazards and prevent health damage to you as the end consumer.

All our products are also tested by our collaborating laboratory, the State Health Institute in Prague. The facility is also supervised by SZPI – the State Agricultural and Food Inspection.

We carefully select all our raw material suppliers and purchase them in Europe and the USA. Our suppliers undergo rigorous testing and have certificates of the highest quality, ensuring top quality of all their raw materials such as ISO, IAF, FDA, etc. Quality is our top priority!

Of course, we collaborate with doctors and nutritionists during the development of our dietary supplements and then provide possible consultation on their selection. In case of consultation, do not hesitate to contact us HERE.

Yes, it is possible. Dietary supplements are over-the-counter products that you can purchase without a doctor's prescription.

Orders are processed on the same or next business day after payment is received. The delivery day depends on the transport company you choose, but usual delivery of an order takes 2 – 5 days after payment.

Currently, we focus on the Czech Republic and Slovakia, but if there is a possibility of sending abroad, do not hesitate to contact us HERE.

The shipping cost will be displayed after you choose the transport company.

Yes. Personal pickup is possible at our facility address Kurzova 2387/17, Prague 13 - Stodůlky. However, prior telephone arrangement is necessary at the phone number 731 007 192.

Yes, ordering by cash on delivery is possible.

We stand by our products. However, if you are no longer interested in the product and would like to return it for any reason, you can find the complaint process and its application in our terms and conditions.